I am an IT Guy Professional. I’ve hit the road as a tech for companies like NCR, AT&T and the US ARMY. I currently work for the largest high school in my school district as a(n) Technical Go-Boy Information Technology Support Tech. I love my job. By my lonesome, I support 200 faculty and staff members, and over 2500 students. My job description flows from Bench Tech to Systems Operator to Systems Admin to Network Engineer over the course of  single day. I won’t complain because I love my staff and I get 180 paid days off a year. (that’s 2 full weeks for Xmas, a week in the fall, a week in the spring and 2 months in the summer!) These are my current duties according to the official job description:

• Provides technical support to users of computer software and hardware such within the district’s elementary schools.
• Diagnoses malfunctions and operating difficulties with software applications, networking systems, etc., and resolves problems to maximize operational effectiveness and efficiency.
• Maintains Microsoft operating systems, Novell Netware software, Novell GroupWise Email, NT Servers, UPS equipment, tape backup hardware and software, and other workstation- and server-based software.
• Effectively troubleshoots and supports PC hardware, servers, printers, and other peripherals. Receives and responds to Help Desk inquiries from staff members regarding technology problems.
• Installs/replaces hardware as needed.
• Researches and recommends appropriated software for users’ needs; installs software and updates.
• Provides assistance to users on-site, and performs training sessions as required. Utilizes tools to remotely solve problems when possible. Coordinates, conducts and/or attends staff training on hardware and software systems.
• Prepares hardware and software use instructions for distribution to District staff.

I’m always busy… My wife is stoked, my 2 year-old… not so much.